Job advertisement for: NOC Operator m/f/d

Branch/Industry: Telecommunications services, size of the Company: between 26 and 50
NewTelco GmbH is a carrier-neutral solutions provider which specializes in the telecommunications industry, particularly in the areas of data centers, interconnection & managed networks, equipment and support services. Our services range from a single rack provision to complete solutions for carrier and E-businesses. Our range of technical services is consistently growing.

Therefore, we are seeking a new employee to support our technical team at our locations in Frankfurt and/or Karlstein in the position of: NOC Operator m/f/d

Task Description:
• Contact person for 1st level support with technical inquiries and problems
• Receipt and rectification of errors or processing of service inquiries with possible forwarding of the tickets to the following departments according to the SLA
• Supporting field service technicians with the installation, commissioning and fault clearance of power supply units
• Network monitoring and fault analysis
• Documentation of IT systems in the network area
• Port-based configurations of network devices
• Categorizing and validating incoming tickets
• Communicating with customers and suppliers
• Following up open tickets with suppliers and departments

Skill Requirements:
• Apprenticeship in the field of network-, communications- or electrical engineering
• Several years of professional experience in a similar position desirable
• Very good knowledge of electronics, network technology and telecommunications
• High service orientation, precise and accurate working approach
• Ability to respond calmly and resolve conflicts, also in difficult situations
• Team-oriented and independent working approach
• High degree of flexibility and willingness to work hard

Personal Qualities:
• Motivation, ability to work in a team, flexibility
• Willingness to work night shifts (2 or 3 shift operation)
• Willingness to intervene during nights and weekends
• Driving licence (German class B)
• Very good language skills in German and English, other languages are an advantage
• Reliable, independent & analytical work, including in critical situations
• Results-oriented work
• A reliable and flexible working approach, also from home

We would be glad to receive your application with reference to the written above position.

NewTelco GmbH
Natalia Hartmann
Moenchhofstrasse 24
60326 Frankfurt am Main
Germany

e-mail: [email protected]


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