Expert Technical Services for Flawless Performance
Designed with flexibility and reliability in mind, our Technical Services are tailored to ensure that every aspect of your infrastructure is covered, providing you with unparalleled peace of mind. We are committed to offering continuous support, ensuring maximum service availability at all times. Whether it’s routine maintenance, emergency troubleshooting, or proactive system monitoring, our team is always ready to provide seamless, high-quality service whenever you need it. With our comprehensive technical offerings, you can rest assured that your network and systems are in capable hands, allowing you to focus on driving growth and success.
Remote Hands:
Our Remote Hands service offers efficient support without the need for tools. Tasks include equipment resets, router and server activation/deactivation, optical signal measurement, rack work in customer-equipped facilities, status verification and photo documentation.
1st Level Technical Support:
This service provides expert advice and assistance using tools, excluding equipment measurement. Tasks encompass equipment and hardware component installation/uninstallation, as well as onsite assistance while our engineers are present.
2nd Level Technical Support:
Our second-tier service provides expert advice and assistance using both tools and measuring equipment. This includes system administrator actions, console connection installation, access to the console as well as configuration/installation of testing equipment.
3rd Level Engineering Services:
Our top-tier service offers expert advice, assistance and equipment configuration using both tools and/or measuring equipment. Tasks include equipment configuration as per provided instructions, remote access, channel configuration and data restoration.
From basic tasks like switch operation to installing and configuring sophisticated hardware and software solutions, our team of highly-qualified technicians and engineers is available around the clock to personally take care of your IT and telecommunications infrastructure.
NewTelco’s Technical Services empower your business with
Our expert technicians ensure a smooth and efficient setup and configuration process, carefully tailored to your specific needs. We handle every step with precision, from unboxing and hardware assembly to software installation and system configuration. By working closely with your team, we ensure minimal disruption to your operations, so you can quickly enjoy the full benefits of your new equipment and software.
Stay operational without interruption by relying on our timely and reliable management of replacement parts. We maintain an extensive inventory of spare parts and ensure that the necessary components are readily available when needed. Our streamlined process guarantees that any part replacement is carried out promptly, minimizing downtime and helping you maintain smooth operations at all times.
Identify and resolve issues swiftly with our thorough testing and diagnostic services. Our team utilizes advanced tools and techniques to assess the functionality of your equipment, ensuring everything is operating at peak performance. If any issues arise, we provide detailed reports and actionable insights to address the root cause, keeping your systems running smoothly and minimizing potential disruptions.
Our skilled troubleshooting team is always ready to resolve issues quickly, minimizing downtime and preventing disruptions to your operations. With years of experience and in-depth knowledge of various technologies, we efficiently identify problems, implement solutions, and restore systems to full functionality as quickly as possible. Our approach ensures that your business continues running smoothly without unnecessary delays.
Safeguard your critical data and media assets with our reliable backup and media handling solutions. We offer regular, secure backups and ensure your data is protected from loss due to hardware failure or unexpected events. Our media handling services include careful storage and transfer of sensitive data, providing you with peace of mind that your information is both safe and easily accessible when needed.
Keep your systems optimized and up-to-date with our proactive maintenance schedules. We take a preventive approach to system management, offering regularly scheduled updates, security patches, and performance enhancements. By staying ahead of potential issues, we ensure your equipment remains reliable and secure, reducing the risk of unexpected downtime and keeping your systems running at peak efficiency.
Ensure seamless connectivity and consistent performance with our precise patching and cabling solutions. Our team carefully installs and manages all cabling, ensuring clean, organized, and efficient wiring that supports your network’s reliability. We also handle the critical task of patch management, keeping your systems up-to-date with the latest software patches to improve security and system performance.
Maintain system integrity and stability with our controlled power cycling services. Regular power cycling can help refresh systems, reset devices, and resolve potential issues caused by software or hardware glitches. Our team handles the process with precision, ensuring minimal disruption to your operations while maintaining the health and longevity of your equipment.
Streamline management and organization with our precise device labeling and inventory services. We meticulously label each device and maintain detailed records to ensure accurate tracking and easy identification. This service helps you optimize your asset management, making it simple to locate, monitor, and maintain equipment across your network.
Keep track of system configurations and changes with our comprehensive documentation services. We provide detailed records of all installations, configurations, updates, and maintenance performed on your systems. Our documentation ensures you have an accurate and up-to-date reference for troubleshooting, audits, and system upgrades, enhancing both efficiency and accountability in your operations.
Other benefits of NewTelco’s Technical Services:
- Tailored Service Packages: Customize your services to fit your unique requirements with our flexible package design.
- Flexible Payment Models: Choose from hourly, daily or project-based payment models to suit your budget and needs.
- Round-the-Clock Local Technical Support: Access expert assistance whenever you need it with our 24/7 local technical support.
- Responsive Helpdesk (NOC): Our dedicated Network Operations Center (NOC) is available round-the-clock to address your queries and concerns.
- Multilingual Staff: Communicate seamlessly with our team in English, German, Russian, Georgian or Ukrainian.
- Hassle-free Support Staff Management: Eliminate the need to deploy or train onsite support staff with our comprehensive service offerings.
- Local Expertise: Benefit from the expertise of our highly qualified technicians available locally.
- Swift Response Time: Enjoy rapid response times to address any issues or concerns promptly.
- Flexible Service Level Agreements (SLAs): Choose from a range of SLAs, including 4-Hour Same Business Day, Same Business Day or Next Business Day, to meet your maintenance needs effectively.
At NewTelco, we are committed to delivering exceptional technical services that align with your business goals. Our comprehensive support, flexible solutions, and expert team ensure that your network infrastructure operates smoothly, allowing you to focus on growth and innovation. Whether you’re in need of proactive maintenance, troubleshooting, or seamless service management, NewTelco is your trusted partner for all your technical service requirements.
